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Return Policy

Returns & Exchanges For International Buyer

  • R.rouge Online Satisfaction Guarantee
  • Return & Exchange?
  • Wrong Item?
  • Damaged Item?

R.rouge Online Satisfaction Guarantee

If for any reason you are not satisfied with your purchase from R.rouge Online you may return the unused portion for refund or exchange. We accept returns for products purchased from r-rouge.com only. If you have questions or need assistance with your return, please contact us at +886-2-26772668.

How do I Return & Exchange an item?

To return or exchange items purchased on R.rouge Online, please follow these steps:

• log in to your account, select the order detail from the orders, scroll down to the bottom page, then you can contact our customer service representative.

• For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

R.rouge Online
Returns Department
No.25, Aly.9, Ln.185, Dahu Rd., Yinnger Dist.,
New Taipei City 23941, Taiwan

• For your protection and to ensure prompt delivery, please send your return via insured Post Office. We are not responsible for return packages that are lost in transit.

• If your order arrives damaged, please refer to Damaged Items

• Please allow 7-10 business days for return processing.

Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.

If you have questions about returns and exchanges, please contact us by phone at +886-2-26772668 or via email at service@enjoyment.com.tw.

I ordered/received the wrong product, should I return it?

If your online order is not as expected, please contact us at +886-2-26772668 for assistance.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at +886-2-26772668 for assistance.